Privacy Policy
Last updated: January 2025
Xyracel Services Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, company name, and any other details you provide when contacting us through our website form or by email.
- Technical Information: IP address, browser type, and pages visited when you browse our website. This is collected automatically through standard web server logs.
- Business Information: Details about your project requirements or business needs that you share with us during consultations.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Communicate with you about our services
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent
- To comply with legal requirements
- To protect our rights or the safety of others
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact information from enquiries is typically retained for up to 2 years unless you request earlier deletion.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing of your information
- Request transfer of your information to another party
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Xyracel Services Limited
Email: info@xyracel.com
Location: Staines, United Kingdom
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.